Businesses that provide services people want in a hurry can get themselves to the top ranking in local Google Maps searches, just by paying for fake reviews saying they are great. Sometimes the companies listed are entirely fake, and people who call get passed along to some other company for the service; that company may intentionally skimp and do a bad job.

One positive side effect of my refusal to run nonfree software is that I'm totally safe from this. Google Maps requires the visitor to run nonfree Javascript code, so it simply does not work for me.