Aged Britons are being cut off from many activities that now require a snoop-phone,

There are utilities that won't accept payment by check. That problem is easy to fix: pass a law that important businesses must accept payment by check and must make appointments by phone.

The author takes for granted that snoop-phones and online dis-services are fine things, and the only problem is that they are hard for poor Doris to adapt to. It never crosses her mind that they might be unjust as well. I don't use them because they are unjust and unacceptable. I'm sure I could learn to use them, but I won't yield to them. I suffer some of the same annoyances, though not as many -- the US is not cutting off the traditional non-digital options for old activities such as paying bills.