Computerizing citizens' interface to government services is a systematic recipe for injustice to people with disabilities or principles.

I expect some day I will be denied legal rights for refusing to run nonfree software, refusing to carry a portable phone, and so on.

I think there should be a general rule that algorithms can never make a final decision about a person's rights: there must always be an appeal to a human who can override the computer.

In addition, the criteria to be judged by the computer should be published and chosen democratically. We would not allow humans to deny people rights based on secret criteria; why permit a machine to do so?