A small step for sabotage: the FCC will not consider informal complaints about companies any more, only forward them to the company involved which will surely find excuses to dismiss them. People screwed by telecom companies will have to pay $225 to file a formal complaint, for the FCC to take notice.

Making it more expensive to complain is standard practice for harming those who can't afford it. Often this is done by a series of small steps that add up to a big change.