United Airlines has a systematic practice of ordering passengers off the plane and threatening them with violence.

It's not a matter of a few "bad apples", it's the way the barrel was built that makes all the apples in it go bad.

And it's not just this one company. Big companies tend to have rules that forbid staff to act humanely, because their policy is that the customer is always wrong.

Why are the companies so big? Because the US and other countries make it too easy for companies to merge. We need to keep them small so as to preserve competition. In addition, the "efficiency" they achieve by merging is a nice way of saying "fewer good jobs".